So today I get a call from a credit card company. A phone call they received seemed suspicious and please could I call them. OK, I can do that. But first - online to my account - yipes! Do people really order that much stuff from Grub Hub? Oh, and what is Grub Hub? So I call company X back - and my December starts off beautifully. I wrote a lot during the duration of the calls. Yes, several, because I had to call them back. Below, you'll find all my notes to myself while waiting on hold, being giving the run around, and trying to figure out how someone who seemed suspicious was able to change information. Sadly, I never got answers to those questions. I'm withholding the name of the card company.
~ XX cards - sucks
~ A phone call triggered a fraud yet you let someone set up a payment? Greedy much??
~ "Advisor Assisted" when all other payments show "internet"
~ Question their security - they get highly emotional. Run around. 2 hours on phone. Suddenly worried about calls dropping. Wish I could reach through the phone.
~ Frustration...Just answer my questions PLEASE...
~ New payoff plan. XX FIRST so we can cancel these stupid @ss cards and never have to deal with them again. EVER!!
~ Note to self - no matter how good the deal seems do not get another XX cc.
~ Someone is "playing a joke?" REALLY?
~ How 'bout you take some shred of responsibility for f*cking it up?
~ Between security (3X), payment department (2X), and "customer service" (4X) - still no answers. UGH and UGH some more.
~ I'm so done.
~ Now I have to pay a $25 stop payment at my bank?? For something I didn't do? More & more UGH!
Pretty easy to guess my December started out less than stellar. I guess it can only get better from here!